I've had that experience several times this year. In the last episode, waiting half-an-hour listening to repeated info and bad smooth jazz (not to mention the time wasted pressing buttons through a blizzard of incoherent options), I gave up and drove to the clinic. While the sign on the door said "We're not taking in-person appointments", I put on my "super-snively ultra-grovel face" and slithered in. They were very kind and i have the appointment.Amazee Dayzee wrote: ↑Mon Jan 10, 2022 11:21 pm Annoyance: I tried to reschedule a doctor's appointment and I was on hold listening to ****** muzak for 20 minutes before I hung up.
First lesson - which I learned decades ago. People can say anything into a plastic communication device, but when a human is standing in front of them and shows a bit of respect, you'll get what you want. (Twenty-First Century codicel: this practice is unworkable if the office in question is on the other side of the earth.)
Second: As the nice receptionist explained to me, our delemma arises from "The Great Resignation". Basically, as the Covid roars on, fewer and fewer people are willing to work high stress jobs for nose-blow wages, risk of contamination, and a customer base which requires you to interact with a growing number of people whose conduct ranges from the entitled rude to the swaggering psychopathic. Sigh.